Allison submits private insurance claims and is available to answer questions about private insurance and billing, co-pays, and service costs. She also assists with medical records, and stays up to date on both private insurance and Medicaid policies and procedures. [Extension 308]

Billing Specialist

Clinic Referral Specialist,
Spanish Translator

Arleth processes in-clinic referrals, schedules initial evaluations, and assists families with pre-screening questionnaires to ensure clients receive the appropriate services. She also provides written and oral Spanish translation, provides back up reception, and assists clients and therapists when needed. [Extension 317]

Admin Support

Christy assists with company needs, meetings, and general administrative tasks.


Cynthia maintains the accounts receivable and accounts payable for both the Lexington and Graham clinics. She oversees OT4KIDS’ financial accounts and maintains the spending and budget allowances. She also assists with purchasing needs of both clinics. {Extension 302}

In Home Referral and Scheduling Specialist

Emily coordinates scheduling for all of our in-home and in-clinic therapists. She also assists with schedule changes, including breaks in services or discharges. She will be your point of contact for in-home referrals, as well as CDSA referrals and services. {Extension 311]

Prior Approval Specialist

Haley specializes in obtaining prior authorizations for all Medicaid and NCHC clients. She also obtains doctor's orders for all new and current clients for both locations, for Medicaid, NCHC and Private Insurance. In addition, she requests and obtains IEP's or school system evaluations. {Extension 319}

Lexington Receptionist/ Spanish Translator

Kim is a part of our Lexington receptionist team, assisting with checking clients in and answering the phone, rescheduling appointments, and ensuring that all client information is up to date. Kim also provides written and oral Spanish translation and assists clients and therapists when needed.

Therapy Tech/Admin Support

Savannah assists therapists and clients when needed, creates new activities for client treatments, and keeps the clinic organized and spotless! She also ensures all the purchasing needs for the clinic, assists with company meetings and functions, and provides backup reception coverage. 

Graham Receptionist/
Spanish Translator

The familiar voice you hear when you call, Tania answers the phone and ensures that our Graham clinic is organized and clean. She also assists in rescheduling appointments, collecting copay's and confirming next day appointments. In addition, she arranges weekly activities for clients, prepares a monthly calendar for the clinic, and assists clients as needed!

Therapy Tech Support

Tinea helps keep our Lexington clinic organized, clean, and assists therapists and clients when needed.